Kitnapo Privacy Policy (Effective Date: November 29, 2024)

At Kitnapo, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, kitnapo.com, and make purchases from our premium food brand. By using our website, you consent to the collection and use of your personal information as described in this policy.

1. Information We Collect

We collect various types of information to provide you with a smooth and efficient shopping experience, including:

Personal Information

When you make a purchase, sign up for our newsletter, or contact us, we may collect the following personal details:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (processed securely through third-party providers)

Non-Personal Information

We also collect non-personal information automatically as you navigate our website:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (such as pages visited and time spent on the site)

This data helps us understand how you use our website and improve your experience.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including delivering your products and providing customer service.
  • Customer Support: To respond to inquiries and resolve issues you may have with our products or services.
  • Marketing Communications: With your consent, we may send you promotional emails, newsletters, or offers. You can opt out of these communications at any time by clicking the unsubscribe link in our emails.
  • Improving Our Services: We use non-personal information and feedback to analyze trends, improve our website, and personalize your shopping experience.
  • Legal Compliance: To comply with legal obligations or protect our rights in the event of disputes.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in running our business, such as:

  • Payment Processors: We use secure, third-party payment gateways to process your transactions.
  • Shipping Partners: To fulfill and deliver your orders.
  • Analytics Providers: To analyze website usage and improve our services.

These third-party service providers are obligated to maintain the confidentiality of your information and only use it for the purposes for which it was provided.

4. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information. All sensitive payment data is transmitted securely using encryption technology. We also use secure servers and firewalls to protect your data from unauthorized access.

However, please note that no method of online transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and track website activity. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our site.

6. Your Rights

As a user, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Correct any inaccuracies in your personal data.
  • Erasure: Request the deletion of your personal information, subject to certain conditions.
  • Opt-Out: Unsubscribe from marketing communications at any time by following the instructions in our emails.
  • Object: Object to the processing of your data under certain circumstances.

To exercise any of these rights, please contact us at info@kitnapo.com.

7. Third-Party Links

Our website may contain links to third-party websites for your convenience or to provide additional services. Please note that this Privacy Policy only applies to Kitnapo and does not cover any third-party sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

8. Children’s Privacy

Kitnapo does not knowingly collect personal information from children under the age of 13. If we discover that a child has provided us with personal information, we will take immediate steps to delete such information from our records.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Thank you for trusting Kitnapo with your personal information. We are committed to ensuring your privacy and delivering an exceptional shopping experience.